Miscellaneous Questions
1. What types of warranties are available?
TEIN can only offer warranties for products that are purchased and used in Japan. We offer the following types of warranties, strictly within Japan.
One-Year Limited Warranty
Applicable to*:
- BASIC COMPACT
- BASIC WAGON
- BASIC-K
- SUPER COMPACT
- SUPER RACING
- SUPER STREET
- EDFC
- EDFC II
- EDFC ACTIVE
- EDFC ACTIVE PRO
- EDFC ACTIVE GPS KIT
- EDFC DRIVER KIT
One-Year Limited + Adherence-Free Warranty
Applicable to the products below, purchased on or before December 31st, 2015.*
- BASIC FLEX
- BASIC FLEX WAGON
- COMFORT FLEX
- COMFORT SPORT
- FLEX A
- FLEX COMPACT
- FLEX SEDAN
- FLEX Z
- FLEX-K
- GT WAGON
- MONO FLEX
- MONO SPORT
- RACING FLEX
- STREET ADVANCE
- STREET BASIS
- STREET FLEX
- SUPER DRIFT
- SUPER FLEX WAGON
- SUPER WAGON
- TYPE FLEX
The Big Three Limited Warranty
Applicable to*:
- HIGH.TECH
No-Sag Warranty
Applicable to*:
- S.TECH K-SPECIAL
One-Year/30,000 km + Adherence-Free Warranty
Applicable to*:
- HYBRID WAGON
Three-Year/30,000 km Limited Warranty
Applicable to*:
- EURO DAMPER
Three-Year/60,000 km + Adherence-Free Warranty
Applicable to the below products, purchased on or after January 1st, 2016.*
- FLEX AVS
- FLEX A
- FLEX Z
- MONO SPORT
- MONO RACING
- 4X4 DAMPER SPORT
- STREET ADVANCE Z4
- STREET ADVANCE Z
- STREET BASIS Z
- STREET ADVANCE
- STREET BASIS
- STREET FLEX
- EnduraPro PLUS
- EnduraPro
- EnduraPro HC PLUS
- EnduraPro PLUS SP KIT
- EnduraPro SP KIT
- RX1
Three-Year Warranty
Applicable to*:
- EDFC5
- Flexible Controller
* Only applies to products purchased and used in Japan.
2. I don’t have my warranty certificate. Am I still covered?
Unfortunately, without your warranty certificate, we cannot accept any claims. To avoid this, please follow the warranty application procedures at the time of purchase. All warranties are strictly applicable to products purchased and used in Japan.
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